How Lift works

Frequently asked questions — April 2026

What is Lift?

Lift is a mobile marketplace that connects riders with drivers and, where available, transport operators running scheduled inter-city style trips. We provide the app, payments plumbing (wallet and escrow), and tools for verification, disputes, and safety workflows.

How do I sign up?

Download the app for iOS or Android, enter your mobile number, and verify with a one-time code (OTP) sent by SMS. You can use Lift as a rider; becoming a driver requires additional KYC steps.

How does payment work?

Riders typically top up an in-app wallet using our payment partner. When you book, the fare can be held in escrow until the trip is completed according to the rules shown in the app. Drivers receive payouts after settlement, minus any platform service fee and applicable charges, as described in our Terms.

What happens when I arrive?

The app may let you confirm arrival. Depending on settings, an automatic release timer may apply. If something goes wrong, you may be able to open a dispute for that booking so support can review.

What are public-line operator trips?

Some trips are operated by a registered transport company with a fixed route and schedule. Those trips may use per-seat inventory, a passenger manifest for safety, and optional desk (cash) sales where the product allows. You may be asked to consent to manifest fields before booking.

How does Lift make money?

Lift charges a percentage service fee on completed bookings (commission on the booking gross). The exact percentage can depend on trip type (for example private cost-share vs operator public line). See in-app disclosures and our Terms.

Is Lift a transport company?

Lift provides software and payment facilitation. Carriage is performed by drivers and operators using the platform. Always check trip details, meeting points, and vehicle information in the app.

Who do I contact for help?

Email support@getlift.ng or use in-app help from the Lift app. For privacy matters, see our Privacy Policy. Official site: getlift.ng.

Product behaviour can change between app versions. In case of conflict, the in-app experience and Terms prevail at the time of your booking.